Terms and Conditions

Last updated: [DATE]

1. Introduction and Scope

1.1 About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the DoLoop platform, including all related services, features, content, and applications (collectively, the "Service"), provided by DoLoop GmbH, a company registered under the laws of the Federal Republic of Germany, with its registered office at [ADDRESS] ("DoLoop," "we," "us," or "our").

1.2 Acceptance of Terms

By creating an account, accessing, or using the Service, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.3 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by email at least thirty (30) days before such changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the changes take effect.

2. Definitions

For the purposes of these Terms:

"Account" means the user account created to access and use the Service.
"Content" means any data, text, files, information, strategies, hypotheses, experiment results, or other materials uploaded, submitted, or created through the Service.
"Customer Data" means all data, including personal data, that you submit to the Service or that is collected through your use of the Service.
"Blueprints" means the industry-specific templates, frameworks, and guidance materials provided within the Service.
"Subscription" means the paid access plan selected by the User for use of the Service.
"Personal Data" has the meaning given in Article 4 of the General Data Protection Regulation (EU) 2016/679 ("GDPR").
"Processing" has the meaning given in Article 4 of the GDPR.

3. Service Description

3.1 Overview

DoLoop is a software-as-a-service platform designed to help business founders and SMB owners define business strategies and activate them through experimentation and continuous learning. The Service includes, but is not limited to:

Strategic planning and formulation tools
Market and competitive research features using publicly available sources, powered by third-party web search and retrieval services
Experiment design and tracking frameworks
Action sprint and accountability systems
AI-powered guidance and recommendations
Industry-specific Blueprints

3.2 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our reasonable control. Where practicable, we will provide advance notice of scheduled maintenance via email.

3.3 Modifications to the Service

We reserve the right to modify, enhance, or discontinue any aspect of the Service at any time. We will notify you without undue delay via email of any material changes that negatively affect your use of the Service.

4. Account Registration and Responsibilities

4.1 Account Creation

To use the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your information promptly to keep it accurate and complete.

4.2 Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4.3 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to:

Use a strong, unique password
Not share your Account credentials with any third party
Notify us immediately of any unauthorized access or security breach
Log out of your Account at the end of each session when using shared devices

We are not liable for any loss or damage arising from your failure to protect your Account credentials.

4.4 Prohibited Uses

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
Interfere with or disrupt the integrity or performance of the Service
Attempt to gain unauthorized access to the Service or related systems
Reverse engineer, decompile, or disassemble the Service
Use automated means (bots, scrapers, etc.) to access the Service without our written consent
Transmit viruses, malware, or other harmful code
Impersonate any person or entity or misrepresent your affiliation
Use the Service to harass, abuse, or harm others
Resell, sublicense, or redistribute the Service without authorization

5. Subscription and Payment

5.1 Subscription Plans

Access to the Service requires a paid Subscription. Details of available Subscription plans, including features and pricing, are available on our website. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless otherwise stated.

5.2 Billing

Subscriptions are billed in advance on a [monthly/annual] basis. By subscribing, you authorize us to charge your designated payment method for the applicable fees.

5.3 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. We will charge applicable VAT where required by law.

5.4 Price Changes

We may change Subscription prices upon thirty (30) days' prior notice via email. Price changes will take effect at the start of the next Subscription period following the notice.

5.5 Refunds

Subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you are a consumer within the European Union, you may have a right of withdrawal as described in Section 13.

5.6 Late Payment

If payment is not received by the due date, we may suspend or terminate your access to the Service after notifying you without undue delay via email and providing an opportunity to cure the payment default.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, Blueprints, designs, text, graphics, logos, and other materials (excluding Customer Data), is owned by DoLoop or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

6.2 Your Content

You retain all rights to your Customer Data. By using the Service, you grant us a limited license to process your Customer Data solely for the purpose of providing and improving the Service. This license does not grant us the right to sell, share, or use your Customer Data for any purpose other than operating the Service.

6.3 AI and Customer Data

We do not use your Customer Data to train artificial intelligence or machine learning models. Any AI-powered features within the Service operate on your data only to provide you with insights and recommendations in real time and do not retain or use your data for model training purposes.

The Service uses third-party large language models (LLMs) from OpenAI, Anthropic, and Google to power AI features. These models may be accessed directly from the native providers or via cloud-hosted versions on AWS Bedrock, Google Cloud Vertex AI, and Microsoft Azure. Under their standard API terms of service, these providers do not use data submitted via their APIs to train their models. Your prompts are processed to generate responses and are subject only to limited retention for abuse monitoring and safety purposes (typically 30 days or less, depending on the provider).

The Service also uses a third-party web search provider to power market and competitive research features. All search queries are system-generated by DoLoop and contain no Personal Data or Customer Data. Only generalized search terms derived from your research context (such as market categories, industry terms, or competitor names) are transmitted. The web search provider may use these system-generated queries to improve its own services. Because no Personal Data or Customer Data is transmitted, the web search provider is not a sub-processor under these Terms.

6.4 Feedback

If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation to you.

7. Data Protection and Privacy

7.1 Commitment to Data Protection

We are committed to protecting your Personal Data in accordance with the GDPR and applicable German data protection laws.

7.2 Data Processing Location

The majority of Customer Data is processed and stored within the European Union (primarily in Frankfurt, Germany). However, certain services integral to the operation of the Service require data transfer outside the EU:

AI/LLM Processing: User prompts are processed by large language models from OpenAI, Anthropic, and Google, accessed via OpenRouter. These models may run on the providers' native infrastructure or on cloud platforms (AWS Bedrock, Google Cloud Vertex AI, Microsoft Azure) located globally.
Document Extraction (Datalab): Documents uploaded for extraction are handled by Datalab globally.
Document Conversion (CloudConvert): Office documents converted to PDF are processed by CloudConvert GmbH within the EU (Frankfurt, Germany). Files are deleted immediately upon completion of conversion.
Subscription Management (Polar): Payment and subscription data is processed by Polar in the United States.
Web Search (Exa): Market and competitive research queries are processed by Exa Labs, Inc. in the United States. Only system-generated search queries are transmitted; no Personal Data or Customer Data is sent to this provider.

For these transfers, we rely on the data processing agreements and privacy commitments incorporated into each provider's standard terms of service. See our Sub-processor List for detailed information about each sub-processor and their data processing locations.

7.3 No Sharing of Customer Data

We do not sell, rent, or share your Customer Data with third parties for their own purposes. We only disclose Customer Data:

To sub-processors as necessary to provide the Service (see Section 8)
Where required by law or valid legal process
To protect our rights, property, or safety, or that of our users or the public
With your explicit consent

7.4 Privacy Policy

Our collection and use of Personal Data is further described in our Privacy Policy, available at [LINK TO PRIVACY POLICY]. The Privacy Policy is incorporated into these Terms by reference.

7.5 Data Security

We implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Sub-processors

8.1 Use of Sub-processors

We engage certain third-party service providers ("sub-processors") to assist in providing the Service. These sub-processors may process Customer Data on our behalf.

8.2 Sub-processor Obligations

All sub-processors are bound by written agreements that require them to:

Process Customer Data only as instructed by us
Implement appropriate security measures
Comply with applicable data protection laws
Assist us in fulfilling our obligations under the GDPR

8.3 Current Sub-processors

A complete and up-to-date list of sub-processors is maintained in our Sub-processor List, which is incorporated herein by reference.

8.4 Changes to Sub-processors

We may update our sub-processors from time to time. When we make material changes to our Sub-processor List, we will notify you without undue delay via email to the address associated with your Account.

8.5 Your Rights Regarding Sub-processor Changes

You do not have a right to reject individual sub-processor changes. However, if you reasonably determine that a material change to our Sub-processor List adversely affects the protection of your data, you may exercise your right to extraordinary termination of your Subscription by providing written notice to us within thirty (30) days of receiving notification of the change.

Upon such termination:

Your Subscription will end effective immediately or at a date you specify within the notice period
We will provide a pro-rata refund of any prepaid fees for the unused portion of your Subscription term
You may request an export of your Customer Data prior to termination

9. Limitation of Liability

9.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, DoLoop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

9.2 Cap on Liability

Our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to DoLoop in the twelve (12) months preceding the claim.

9.3 Exceptions

The limitations in this Section 9 do not apply to:

Liability for death or personal injury caused by negligence
Liability for fraud or fraudulent misrepresentation
Liability for gross negligence or intentional misconduct
Any other liability that cannot be excluded or limited under applicable law

9.4 Essential Contractual Obligations

For breaches of essential contractual obligations caused by simple negligence, our liability is limited to foreseeable, typically occurring damages.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation. If the Service fails to meet this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformity or, at our option, refund the fees paid for the affected period.

10.2 Disclaimer

Except as expressly provided in these Terms, the Service is provided "as is" and "as available." We disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.3 No Guarantee of Results

We do not guarantee that the Service will achieve any particular business results. The success of your business depends on many factors beyond the Service, including your decisions and market conditions.

11. Indemnification

You agree to indemnify, defend, and hold harmless DoLoop, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Your Customer Data

12. Term and Termination

12.1 Term

These Terms commence when you create an Account and continue until terminated in accordance with this Section.

12.2 Termination by You

You may terminate your Subscription at any time through your Account settings or by contacting us at info@doloop.cc. Termination will be effective at the end of the current billing period.

12.3 Termination by Us

We may terminate or suspend your access to the Service:

Immediately, if you materially breach these Terms
Upon thirty (30) days' notice via email, for any reason or no reason

12.4 Effect of Termination

Upon termination:

Your right to access and use the Service will cease immediately
We will delete your Customer Data within ninety (90) days, unless retention is required by law
You may request an export of your Customer Data prior to termination

12.5 Survival

Provisions that by their nature should survive termination will survive, including Sections 6, 7, 9, 10, 11, 14, and 15.

13. Right of Withdrawal (Consumers Only)

13.1 Withdrawal Right

If you are a consumer within the European Union, you have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period expires fourteen (14) days from the day of contract conclusion.

13.2 Exercise of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email to info@doloop.cc). You may use the model withdrawal form provided below, but it is not obligatory.

13.3 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen (14) days from the day we receive your withdrawal notice.

13.4 Waiver of Withdrawal Right

By accessing and using the Service immediately upon registration, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the Service has been fully performed.

13.5 Model Withdrawal Form

To: DoLoop GmbH, [ADDRESS], info@doloop.cc

I hereby give notice that I withdraw from my contract for the provision of the following service: DoLoop Subscription

Ordered on / received on: [DATE]
Name of consumer: [NAME]
Address of consumer: [ADDRESS]
Signature (only if on paper):
Date:

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).

14.2 Jurisdiction

For business users, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Berlin, Germany. For consumers, the courts of the consumer's place of residence shall have jurisdiction.

14.3 Alternative Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and DoLoop regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Notices

We will send notices to you via email to the address associated with your Account. Notices to us should be sent to info@doloop.cc or by mail to our registered address.

15.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

15.7 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party.

15.8 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information

If you have any questions about these Terms, please contact us:

DoLoop GmbH

Address: [FULL ADDRESS]

Email: info@doloop.cc

Commercial Register: [REGISTER AND NUMBER]

VAT ID: [VAT IDENTIFICATION NUMBER]

Managing Director(s): [NAME(S)]

These Terms and Conditions are effective as of [EFFECTIVE DATE].